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Customer Service Interviews
Customer Service Interview Questions
As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
128,078 customer service interview questions shared by candidates
Can you drive to work?
Behavioral Questions
What types of attitudes make you angry
What do you know about Nordstrom?
Tell us about yourself.
Can you lift 70 lbs?
Tell me a time when you used your communication skills to influence someone’s decision? Tell me about a time when you had to persuade someone to see things your way?
Name a time you made a mistake? Name a time when you had to make a sudden change? Outcome and Results
How would your supervisors at XYZ company describe you?
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