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Customer Service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

128,080 customer service interview questions shared by candidates

When could I purchase the material to start the job..they sent me a check first.. but told me I should purchase the material and software so I could start my training and then the check would reimburse me when it's clear .have anyone else had this same experience..and is actually working with the company,?
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Customer Service Representative

Interviewed at Lyra Health

3.3★
Jun 16, 2022

When could I purchase the material to start the job..they sent me a check first.. but told me I should purchase the material and software so I could start my training and then the check would reimburse me when it's clear .have anyone else had this same experience..and is actually working with the company,?

- Tell me about yourself - Describe how you identified the needs of a customer you supported, inside or outside of your organization. What approach did you use to ensure you remain aligned with your customer as you worked on the project or deliverable? How did you ensure that you had correctly identified those needs? What feedback did you get from the customer? How has working with that customer changed your approach to your work or the work of your team? -
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Customer Service Advocate

Interviewed at UnitedHealth Group

3.4★
Jul 12, 2022

- Tell me about yourself - Describe how you identified the needs of a customer you supported, inside or outside of your organization. What approach did you use to ensure you remain aligned with your customer as you worked on the project or deliverable? How did you ensure that you had correctly identified those needs? What feedback did you get from the customer? How has working with that customer changed your approach to your work or the work of your team? -

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