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Customer Service Manager Interviews

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Customer Service Manager Interview Questions

"Employers are looking for a customer service manager who has the leadership qualities to motivate their team, but also knows how to provide exceptional customer service. Great communication and people skills are necessary for dealing with customer service representatives, as well as the customers, in all situations. In an interview context, be prepared to role-play scenarios where you have to give someone negative feedback, but also when you receive it as well. Questions encompass how you coach, motivate, and develop a successful sales and customer service team. To leave the best impression, bring a polite and tactful attitude to prove that you are the right fit for the job."

2,560 customer service manager interview questions shared by candidates

During the final stage of my two-day interview process, the obviously arrogant and condescending CEO interrogated me for at least twenty minutes on why I didn't graduate with a 4.0 GPA from Harvard University, directly asking me why I thought I could keep up at his company if I couldn't even keep up at the number one university in the world.
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Customer Service Account Manager

Interviewed at XANT

3.3★
Jun 27, 2017

During the final stage of my two-day interview process, the obviously arrogant and condescending CEO interrogated me for at least twenty minutes on why I didn't graduate with a 4.0 GPA from Harvard University, directly asking me why I thought I could keep up at his company if I couldn't even keep up at the number one university in the world.

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