Why did you apply
Customer Services Advisor Interview Questions
51,153 customer services advisor interview questions shared by candidates
One questions they ask is how you would handle a situation where somebody calls in for support, yet they are experiencing a rather busy moment in the day where a lot of variables come into play. The example provided me was of a busy Mother, who was about to leave to see her daughters recital while also juggling a pet and a young son. The questions were regarding a printer issue she was having at the moment. She was in a hurry and needed assurances that the issue would be resolved.
What is the CEO name?
A customer has problems connecting and sending/receiving email, what is the first thing you do?
"What is an Operating system."
What have you done most recently to improve your writing skills?
I just got a new iphone and it wont turn on!
talk tech to me
Questions I was asked were made up of Name a time when .... Had to deal with an angry customer Went above and beyond Gave great customer service . We then talked about my experiences. I was interviewed by 2 ladies, who I have to say made me feel relaxed they were very friendly which made for a nice interview. I was made redundant In August after 25 yrs in a customer service role but not a banking /finance. This was a 1st interview so I was a little nervous. My advice is to just try and be yourself & listen .
What was a time where you worked with a manager or mentor figure to help develop yourself?
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