The pay is so unbelievably low that they just checked to see if I had a pulse. The algorithm has been explained around the office that as long as you can deal with the super low pay, stress of the job, lack of benefits and lack of care from head office or Sykes, - you are the type of person this company wants. Other than that, they are willing to deal with the tremendous amount of turnover. You are just another soldier being sent into battle. They are willing to take casualties.
About my job experience and education
The questions they ask are designed to make you think they’re legitimately interested in your skill set.
What jobs were out of the question for me
Are you ok going inside people's homes
What are your strengths and weaknesses?
Since I have to write something in order to submit, I'll say it very difficult to answer question when the hoist kicks you from the meeting before it starts. Very unprofessional company showed their true colors right up front.
Do you have experience with managing a call center?
All the questions are Customer Service driven. Check out the company website for a structured set of interview questions all CSM's are suppose to ask during an interview. This will give you an idea of what the company is looking for. Focus your answers on quality customer service, your commitment to work weekends, holidays and long hours, and you will do just fine. The one question I asked in every interview was, "What are your three best personality traits?" I followed that up with, "What are your three biggest weaknesses?" Remember to focus on your good and downplay your bad.
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