Name a time you submitted an idea that was rejected or failed.
Customer Services Representative Interview Questions
76,718 customer services representative interview questions shared by candidates
previous job role and how it related to the present job duties
Situational Questions: A customer says he spills something on the floor but you cannot see anything. What would you do?
If you need help but don't want to bother your manager would you ask a co-worker or use internal resources?
Are you comfortable sitting behind a desk for 8+ hours a day
Honestly, it felt like more of a conversation than a formal interview. Basically talked about the industry, personality-type questions, tenets of sales, role played a call.
Tell me about a time when an employee asked you to do something unethical. Tell me about a time you received good customer service. Tell me about a time you received poor customer service. Tell me about a technical issue you recently resolved at home.
Tell me about a time when you went above and beyond to help a customer.
Why should we hire you?
why did you decide to apply at our company when you have your own business?
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