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Customer Services Representative Interview Questions
76,720 customer services representative interview questions shared by candidates
Where I see myself with company in 5 years?
Is one call resolution or call time more important to you?
Run me through your CV Why metro bank? Tell me about a time you received good customer service? Tell me when you gave good customer service? Why is metro bank unique? Some maths questions e.g. 5% of 200? 40% of 200? 144/24?
Describe a situation when working with a disgruntled customer. How I would fit into Apac? Describe a work situation you found to be difficult but you overcame? What would you do if you knew another employee was slaking on the job?
how do u see ur self in 5 years
Do you know anything about Remediation? Do you know anything about Mediation? What computer skills do you have? Do you work well with others? Are your hours flexible, if need be?
Do you have reliable transportation?
How did you learn about L & J
Tell me about why you left your previous role?
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