Introduce your self. Why did you choose Scotiabank How did you handle difficult customer One thing your previous supervisor had told you to improve on etc.
Customer Services Representative Interview Questions
76,718 customer services representative interview questions shared by candidates
what will do if you have an upset client?
How do you make customers feel valued?
sell me this pen.
There was no difficult questions. Tell me about yourself. Your strenth, expiriense ....
What motivates you?
Pls describe your work content
In the second interview the manager came in and said I have 2 questions... "What was a recent piece of technology that you added to your life and how has it affected it?" and "When have you struggled with technology and how did you overcome the obstacle?"
The questions are fairly standard and there was nothing that popped out as unusual or overly difficult. In a customer service position you can expect to be asked to role play a difficult call. (They're gauging how pleasant you are, not how knowledgeable you are!) The only question that sort of stood out to me was when I was asked if I had ever been convicted or plead guilty to anything. I answered no honestly, and the interviewer asked me about three more times, as if probing to see if I'd "crack" under the pressure. You will have to pass a criminal background check. It made me feel uncomfortable. Aside from that, it's all pretty standard.
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