Background experience and customer service software knowledge
Customer Specialist Interview Questions
12,404 customer specialist interview questions shared by candidates
What are the top 3 skills you're most confident in?
There is a "test" call, simulation of a real reservation.
I didnt expect to be asked just one question. It was the easiest and fastest interview I have ever done. The interview process now has multiple basic retail questions. Some of my co workers had to have two interviews instead of one, guess its just up to them.
What do you miss most about your last job or school experience?
What do you consider your weaknesses?
The hiring manager gave each of us a role play situation with 10 minutes to think about it. I was put in the young men's section of the store and given a role play question. "My husband and I are going to a southwestern themed birthday party and I need help finding something for him to wear."
Why do you want to work for J.C.Penney?
Do you know how to run a register, Are you going to school at this time. what days you cant work. How well are your customer services with people.
Why did you select the clothes on the display rack the way you did?
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