Tell me about a time where you set differences aside when working with a coworker or a customer.
Customer Support Advisor Interview Questions
51,152 customer support advisor interview questions shared by candidates
q: what do you think you can give more than all these people working here?
Have you had any call centre and sales experience
Some questions were like: Can you work any hours between 8am - 11pm est? Also was told, this position starts off at $10 hourly(no matter what I saw online at other sites)and if I am willing to accept that?(they don't tell you that u are given more than 1 choice in salary like $10.50 plus $1k bonus after 6mos(as temp), or $11.00 hourly & then goes up to $11.50 + benefits if hired on, etc(plus crazy over time). Oh, and only was interviewed by 1 person & you get to choose who does the interview from a list of people they provide w/time slots and a calendar to pick what days and times work for you.
How do you quickly build a customer's confidence in your ability to resolve their issue?
Describe a time you have different opinion with your boss and how to persuade your boss.
A customer can't connect their device to the WiFi or internet. How would you respond to/ help them?
How would you handle a customer who has never owned an iPhone and looking for classes?
Why Apple?
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