How did you manage a disappointment.
Customer Support Engineer Interview Questions
1,126 customer support engineer interview questions shared by candidates
Concentrate on getting basics correct. Do not beat around the bush if you don't know something.
What is the OSI model. Describe the OSI model and provide examples of the protocols exist in each layer. Layer 2: How does layer 2 work. What is the trunk protocol. Why do you need Vlans. Explain what is the spanning tree protocol and why it is used. How the root bridge is elected and what are the BPDUs. Layer 3: Why do you need routing protocols. What routing protocols do you know. Explain how the RIP protocol works. Explain how OSPF works. Why you cannot use OSPF to route traffic over the internet. Explain the BGP protocol. General questions: Tell us a difficult case you have worked on and how did you solve it. Why do you want to work for Cisco.
Why you are leaving your current employer? Challenges faced in current jobs and previous jobs.
Are you a leader?
Basic networking knowledge
What are the seven layers of the OSI Model?
asked me to tell the logic for different codes
If you encountered a problem that you didn’t know the answer to, how would you handle it.
Basic routing and switching stuff. If you’re CCIE you can answer these questions in middle of night in your sleep.
Viewing 1101 - 1110 interview questions