Basic technical questions
Customer Support Engineer Interview Questions
1,126 customer support engineer interview questions shared by candidates
Technical : LAN, DNS, Outlook Issue, Office 365, VIRTUAL memory, PC performance issue.
Two variations of a question about balanced parentheses.
Describe customer support experience. How do you deal with angry customers? Provide example
There was nothing unexpected. The brainteasers are straightforward, and there is a correct answer (which differs from some other software companies in the bay).
Most unexpected failure you had? active directory? troubleshooting programs that freeze etc.?
Why do you want to leave your current company?
Where do you see yourself in 5 years?
Can you tell about your experience?
These questions are in their exact form. You'd be more than ready if you just go through these questions (for Canadian candidates) only for telephone interview. I don't know what goes in the face-face interview. Q. Basic rundown of my resume. (introduction) Q. Have you ever used Pi system in your previous job? Q. Do you speak French? Q. What is your greatest achievement on this resume of yours? Q. What is virtual memory? Q. What is DNS? Q. What kind of computer do you have? Q. What is the difference between procedural language and OOP? Q. What would you do if your internet doesnt work? How do you troubleshoot it? Q. What would you do if your excel doesnt open? How'd you fix it? Q. Why do you want to work at OSISoft? (was really interested in knowing that why was i interested in a customer facing role- it was like he was having a very bad time in his role and didn't want me to go further with my application) Q. How would you explain matlab to your grandma? Q. if there a rail road track running along the equator of the earth, and if you were to install an additional track 1 meter over the existing track, how much extra track would you need? Q. What is solid state drive?
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