The first thing that they asked was about my educational background.
Customer Support Interview Questions
14,053 customer support interview questions shared by candidates
What does amazing customer service mean to you and how can it be achieved?
We discussed my background and expectations from my future company. Also, talked about complicated cases I had in my experience. In addition, the Team Leader asked me to do a typing test and find answers/compose replies to users.
Why should we hire you
A 4 slides presentation on what they do, and a case study.
What is your salary range
Please describe the layers of the OSI model.
How in the past did you handle an irate customer? If a customer called with a computer that would not turn on what would you suggest? Also different question about Mac OS requirements.
Do you have a quiet space in which to work?
Why do you want to work for Concentrix
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