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Customer Support Interview Questions

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14,035 customer support interview questions shared by candidates

There was a small test at the end role play and shadowing a customer representative, - who is Bloomberg? - what do we do? - how Technical are you - what would you do if you bought a Tv and it won't turn on - what is customer service? - what does going the extra mile for customers mean for you? - how do you do it? - your experience in customer service - give us one bad experience - one good experience - one difficult moment and how you solved it - what do you know about the financial markets? - what else do you know about bloomberg? - who is the competitor? - who are the clients? - who is the CEO? - would you spend all your money (if you had it) on the best Laptop in the world? - if yes then why? - what would you look at when buying a laptop - why laptop and not desktop?
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Global Customer Support Representative

Interviewed at Bloomberg

4★
Oct 16, 2017

There was a small test at the end role play and shadowing a customer representative, - who is Bloomberg? - what do we do? - how Technical are you - what would you do if you bought a Tv and it won't turn on - what is customer service? - what does going the extra mile for customers mean for you? - how do you do it? - your experience in customer service - give us one bad experience - one good experience - one difficult moment and how you solved it - what do you know about the financial markets? - what else do you know about bloomberg? - who is the competitor? - who are the clients? - who is the CEO? - would you spend all your money (if you had it) on the best Laptop in the world? - if yes then why? - what would you look at when buying a laptop - why laptop and not desktop?

Experience, especially as I had not previously worked in the travel industry. Expectations, how I handle stressful situations and if I am able to multitask, work with different internet platforms, iOS, Google docs etc.
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Customer Support and Sales Agent

Interviewed at TourRadar

4.2★
Feb 23, 2017

Experience, especially as I had not previously worked in the travel industry. Expectations, how I handle stressful situations and if I am able to multitask, work with different internet platforms, iOS, Google docs etc.

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