General scenario based... Gd, then assessment and manager interview
Customer Support Representative Interview Questions
2,435 customer support representative interview questions shared by candidates
What do you know about Intrum?
How ism y credit history
What would you do if customer is angry and replying using bad language? How would you try to resolve the situation?
How many years of customer service do you have?
If you logged into work on a Monday morning and noticed that you have a lot of emails, how would you go about addressing them?
How are you talking with customers over the phone?
About yourself? Work Experience? Common questions.
They asked many questions, a lot of them being tailored to me and my application specifically. One of them was what is something you have done well that makes you feel fulfilled. I enjoyed answering this and sharing that sense of fulfillment with the interviewees, as it reinforced that they were looking to get to know me as a person as well.
Did not get an opportunity to interview.
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