why are you suitable for the job?
Customer Support Representative Interview Questions
2,433 customer support representative interview questions shared by candidates
How would I deal with the cursomers in a couple of scenarios. My previous experiences. My expectations from the job.
If they bothered to show up I would love to share the questions here!
What was your favorite vacation?
What are three things that make a successful call center?
They asked about how I would explain a seemingly simple thing, to someone as if they had never used/seen it before.
How would you handle a delicate customer interaction?
Personal questions, with multiple follow-up questions on top of them. For example, "'So why did you choose those two areas to major in?' followed by, 'What kind of job did you think you would get with that?' followed by, 'Weren't you concerned about what job you would get with those majors?' followed by, 'So, did you just choose your second major because you liked it or because you thought it would look good?' followed by, "What did you like about it?" I was asked what was an accomplishment I was proud of, and having graduated recently from a relatively prestigious university I answered that. The follow-up question was literally, "So what? A lot of other people graduated from there too."
Q: When faced with a difficult customer can you give an example of how you handled the situation?
Why do you wanna work for this company? Do you like to play games? What kind? Can you imagine playing games for a long time? What's your visa situation?
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