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Customer Support Representative Interview Questions

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2,435 customer support representative interview questions shared by candidates

1. Tell me about yourself? 2. What do you know about Bloomberg? 3. What are the company’s products? 4. Who are their clients? 5. Who are their competitors? 6. What do you know about this role? 7. What requirements do you think are important for this role? 8. Which of these requirements do you have (give example from previous work experience if possible)? 9. What is good customer service for you? 10. How does good customer service differentiate from an excellent one? 11. What challenge do you think will you face in this job? 12. Do you have any questions?
avatar

Global Customer Support Representative

Interviewed at Bloomberg

4★
Sep 13, 2015

1. Tell me about yourself? 2. What do you know about Bloomberg? 3. What are the company’s products? 4. Who are their clients? 5. Who are their competitors? 6. What do you know about this role? 7. What requirements do you think are important for this role? 8. Which of these requirements do you have (give example from previous work experience if possible)? 9. What is good customer service for you? 10. How does good customer service differentiate from an excellent one? 11. What challenge do you think will you face in this job? 12. Do you have any questions?

Some unexpected questions included description of certain scenarios and asking for how you would react in such cases. Your phone rang in the middle of a conference - what would you do? Your team leader suddenly asked you to do a presentation that has not been completed. How would you manage the presentation? Why do you think customer support matters for Bloomberg?
avatar

Global Customer Support Representative

Interviewed at Bloomberg

4★
Jan 15, 2015

Some unexpected questions included description of certain scenarios and asking for how you would react in such cases. Your phone rang in the middle of a conference - what would you do? Your team leader suddenly asked you to do a presentation that has not been completed. How would you manage the presentation? Why do you think customer support matters for Bloomberg?

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