What are the three key qualities for this role in your opinion?
Customer Support Specialist Interview Questions
2,850 customer support specialist interview questions shared by candidates
Why do you want to work for PointClickCare?
Those looking for French-speakers should conduct interviews in French, whereas English is more for documentation and all that is internal. French is the language with which we will communicate with customers.
A lot of customer service related questions (Difficult customer, what are your ideas of improving our product, examples of bad customer service and what would you improve etc.) No technical questions (apart from what is API and have you ever used it?).
What was your college GPA? What extracurricular activities did you participate in during college?
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How comfortable do you feel using and supporting the Webflow Designer?
How are your skills on the phone?
The questions were related to customer support skills.
What would if I had to deal with an angry customer on the phone?
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