"Collections specialists collect payments from customers, reveiew payment plans and contracts, and conduct research on behalf of a company. Employers will want to see excellent communication and customer service skills and a tenacious personality. During the interview, be ready to discuss your knowledge of accounting, ability to handle tense situations, and previous work experience."
They will check your credit! you must have a decent credit score to be considered for the position. They do have in depth training, so no worries there. You get an hour lunch break, and you must clock out. Pretty simple job really, if you like sitting in a cubicle for 8 hrs a day. No weekends, which is worth it for some people.
They will make you read a script that has a pretty long and difficult name.
Can you read? Do you have a pulse?
tell me about a time when someone complained about you.
when you pick up the phone and tell the person that they owe moneywhat is the next thing you say?
Describe a time when you dealt with an irate customer.
What is it that you bring to the table? strengths and opportunities
Give an example of a tough situation where you convinced someone to do something that they didn't want to originally do.
Are you a motivated individual?
Did I watch the company video?
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