QUESTIONS: How many years of B2B or B2C Service Design Team Leadership experience? How many years of experience in each of the following areas: creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes and personas/mindsets? Do you have experience in Service & Interaction Design across varied personas, business challenges, and digital solutions? If yes, for how many years? How many years of experience planning, designing, facilitating, and synthesizing CX design and Blueprinting workshops? How many years of experience with driving and applying design thinking and user-centered design processes? Do you have any experience with CX prototyping methods, ranging from sketching to digital prototypes? If yes, for how many years? How many years of experience with requirements gathering and communication between cross-functional stakeholder teams, workstreams and design colleagues? Do you have experience with any of the following: Microsoft Office, Adobe Experience Manager, Sketch, InVision, Axure, Confluence, JIRA Align or Signavio? Do you have an understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Information Architecture, Visual Design, and UX Design?
