Developer Advocate Interview Questions

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A customer finished the free plan and now wants to upgrade for the basic plan with one feature in the Pro plan. He does not want to buy the all Pro plan just for this feature and asks for the same price of Basic in order to receive Pro.
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Customer Advocate

Interviewed at monday.com

4
Jun 23, 2020

A customer finished the free plan and now wants to upgrade for the basic plan with one feature in the Pro plan. He does not want to buy the all Pro plan just for this feature and asks for the same price of Basic in order to receive Pro.

What do you aim to achieve through a career with the Customer Success Team at SafetyCulture? Which company value appeals most to you? Tell us about your interest / passion for technology. Describe what iAuditor does. What is the best feature within iAuditor and why? What don’t you like about iAuditor? (This can be something you believe could be better for our users, something not working the way you thought it should or something the app is missing) What does Think Customer mean to you? How would you rate your written and verbal communication skills? (Adequate, Sound, Outstanding) How would you rate your stakeholder engagement skills? (Adequate, Sound, Outstanding). How would you rate your problem solving skills? (Adequate, Sound, Outstanding). What would you bring to the company which sets you apart from other candidates? What do you like to do in your spare time? Any Hobbies? How would you describe what an API is to someone with no programming or web experience in one or two sentences? Do you have experience with any CRM Systems? Do you have prior experience using a business intelligence (BI) tool? Customer Success Case Studies: - Answer 3 customer scenarios.
avatar

Customer Success Advocate

Interviewed at SafetyCulture

3.5
Jun 18, 2017

What do you aim to achieve through a career with the Customer Success Team at SafetyCulture? Which company value appeals most to you? Tell us about your interest / passion for technology. Describe what iAuditor does. What is the best feature within iAuditor and why? What don’t you like about iAuditor? (This can be something you believe could be better for our users, something not working the way you thought it should or something the app is missing) What does Think Customer mean to you? How would you rate your written and verbal communication skills? (Adequate, Sound, Outstanding) How would you rate your stakeholder engagement skills? (Adequate, Sound, Outstanding). How would you rate your problem solving skills? (Adequate, Sound, Outstanding). What would you bring to the company which sets you apart from other candidates? What do you like to do in your spare time? Any Hobbies? How would you describe what an API is to someone with no programming or web experience in one or two sentences? Do you have experience with any CRM Systems? Do you have prior experience using a business intelligence (BI) tool? Customer Success Case Studies: - Answer 3 customer scenarios.

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