Questions: Tell me about yourself? If you were Klarna's CEO what 3 threats would you worry about that would keep you up at night? A time when you had a very difficult customer? How did you resolve this? A time someone criticised you? How do you take criticism? Which of the 8 Leadership principles resonate with you most? Which one the least? What is the most innovative thing you have done? A time where you had to give someone feedback? A time you built a long relationship with a customer? What was it about you that kept the customer returning? Tell me a time when you changed something in the workplace to make something easier for the customer? A time when you gave great customer service? A time when you had a deadline and had to prioritise tasks? A time when you did really well on a project and received good feedback. Tell me about it from start to finish? How do you handle stress? Can you work under pressure?
