Name a time when you had to deal with an upset customer, how did you resolve the situation?
Disability Services Coordinator Interview Questions
659 disability services coordinator interview questions shared by candidates
They asked me what I knew about the NDIS.
Nothing is really difficult or out of the ordinary. Most questions involve how organized you are, how you deal with stress, how you get along with others, things like that. Your basic behavioral HR questions.
Nothing unexpected. Most difficult was personal reflection.
What do you know about safeguarding
About myself and my experiences in the disability sector
About Atos company so helps to do a bit of research :)
why do you want to work in this field
How would you explain to an employee when they received a declination letter and how would you handle it if they were irrate? What are the procedures you would go through once you would receive an application for STD?
Can you tell me what attracts you to this position, what are attributions yourself into the role? Good communication and reporting are important in a role as support workers often work alone with clients. Can you tell us how you can ensure clear communication with co-workers and how you manage that? In the support workers role, you will be working and supervising with client, the maybe a time the client asks you to do a task that is not in their support plan. Can you tell us how you manage this? If you attend a shift, your client was just aggressive or challenging behaviours what would you do?
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