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Flight Attendant Interviews

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Flight Attendant Interview Questions

Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.

Flight Attendant Interview Questions & How to Answer

Question 1

Question #1: This job involves a lot of time away from family and friends. How would you handle this?

How to answer
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question 2

Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?

How to answer
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question 3

Question #3: A customer is refusing to follow the rules. How do you handle this?

How to answer
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.

20,536 flight attendant interview questions shared by candidates

How did you deal with a difficult coworker? Describe a time when a team member wasn't doing their job. When was a time you went above and beyond at work? Describe a time you took initiative. Describe a time a coworker broke the rules. How did you respond?
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Oct 9, 2015

How did you deal with a difficult coworker? Describe a time when a team member wasn't doing their job. When was a time you went above and beyond at work? Describe a time you took initiative. Describe a time a coworker broke the rules. How did you respond?

Don't ask the FA's about how much they travel or what cool places they have been. Ask them things like "Whats your most memorable flight experience." "How does your body adjust to being 30,000 feet in the air all the time. Do you start to feel different?" "How excited are you to be moving up in seniority after we are all hired?"
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Oct 9, 2014

Don't ask the FA's about how much they travel or what cool places they have been. Ask them things like "Whats your most memorable flight experience." "How does your body adjust to being 30,000 feet in the air all the time. Do you start to feel different?" "How excited are you to be moving up in seniority after we are all hired?"

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