Discuss a time when you were asked to do something unethical? What actions did you take and what were the results?
Flight Attendant Interviews
Flight Attendant Interview Questions
Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Flight Attendant Interview Questions & How to Answer
Question 1
Question #1: This job involves a lot of time away from family and friends. How would you handle this?
How to answer
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question 2
Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?
How to answer
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question 3
Question #3: A customer is refusing to follow the rules. How do you handle this?
How to answer
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.
20,536 flight attendant interview questions shared by candidates
Can't exactly remember the questions word for word but I will say this DONT over study and don't stress yourself. It was one of the easiest interviews I've had but I've also worked in customer service for 6 years. There just situational based questions how would you react.. what if this happened! Glassdoor really helped me tho just like I said DONT over study answer freely! Be yourself!
Why do you want to be a flight attendant for Jetblue?
what would you do if there is a handicapped person in the emergency exit row and you have to change him place? Why Air Canada Should hire you? Tell me about a time that you gave customer service from frustrated to satisfaction
Describe a time where you persuaded someone at work into seeing things your way.
The assessment questions were basically behavior questions and what would you do in certain situations
-Why do you want to be a flight attendant? - Describe a difficult situation and how did you resolve it (work, school or personal)? - Why do you want to be a flight attendant at Frontier Airlines? - Describe the roles of a flight attendant.
How would you describe the role of a flight attendant?
Anyone else going?
Tell me about a time where you experienced conflict with a guest. Tell us about yourself. Why did you decide to become a flight attendant? What are your career goals? Why are you leaving your current position? Why United Airlines? Tell me about a time when you experienced conflict with a co-worker. Tell me a time where you experienced a difficult situation with a guest and how did you resolve it. The role-playing part included reading an announcement where you had to tell passengers to put away their electronics and cell phone devices and the recruiter pretended she was an unruly passenger who didn't want to listen. Then you have to pretend to be the flight attendant and resolve the situation.
Viewing 171 - 180 interview questions