I didn't have a video interview, so I didn't get asked anything.
Flight Attendant Interviews
Flight Attendant Interview Questions
Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Flight Attendant Interview Questions & How to Answer
Question 1
Question #1: This job involves a lot of time away from family and friends. How would you handle this?
How to answer
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question 2
Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?
How to answer
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question 3
Question #3: A customer is refusing to follow the rules. How do you handle this?
How to answer
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.
20,536 flight attendant interview questions shared by candidates
Have you ever done something that wasn't asked of you?
Same Questions listed here
Interview 2. Scenario questions. What would you do if a passenger is drunk and another passenger complains that he is using inappropriate language in front of their kids? How do you feel about relocating?
The questions I was asked for my video interview are all here from other posters.
1. What drew you to apply as a flight attendant with American Airlines (AA)? I gave a non-STAR answer because I don't think it was applicable here. 2. AA has bases around the country, would you be willing to relocate after training? If so, what excites you about moving? I gave a non-STAR answer. 3. Walk me through your last work experience and how it prepared you for a position as a flight attendant. Non-STAR answer. I talked about customer service and safety, but I think STAR would work here too. 4. Describe a time you had to deal with an upset customer. STAR answer. 5. Describe a time you *received* memorable customer service. STAR answer. 6. Can you adhere to a no crazy hair, no visible tattoo policy? I didn't just make this a yes or no answer. My hair is short, so I made a joke about having no hair to even dye... also, I took this time to thank them for the opportunity to apply, reintroduced myself, and that was it. Just be polite and smile!
what do you think will be the most difficult for you if you get the job
Name a time you provided outstanding service that is work related .
The questions here have been so very helpful. I've been practicing which is helping with nervous feelings. Hopefully I receive an invitation to join inflight training in Jan 2017. Good luck everyone.
Why do you want to be a flight attendant for republic airways?
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