If I called a friend of yours right now, what would they say? If I called someone you've wronged, what would they say?
Front Desk Interviews
Front Desk Interview Questions
Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. You may be asked about how you would contribute to the team and role-play a scenario where you must deal with an angry guest. Present yourself as being an upbeat, jovial, and attentive potential employee to make the best impression.
12,000 front desk interview questions shared by candidates
Tell me about yourself?
Past job experiences and skills.
Name a time when your hard work was recognized, how did it make you feel?
How many years have I been in the hospitality industry?
You have a phone call and a client whom just walked in which should you assist first?
When can you start?
Do you know how to make a smoothie?
If a guest were to come to you with an issue such as; they were checked into the incorrect room type and you are actually sold out at the property, how would you handle the situation?
Do you have cash handling experience?
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