Seeing how customer service its a large part of this position I was asked how comfortable I was in a hospitality/customer service based setting.
Front Desk Interviews
Front Desk Interview Questions
Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. You may be asked about how you would contribute to the team and role-play a scenario where you must deal with an angry guest. Present yourself as being an upbeat, jovial, and attentive potential employee to make the best impression.
12,004 front desk interview questions shared by candidates
Describe a time where you helped a difficult customer.
all star questions
Describe your experience working as a Front Desk Agent?
What are your goals with Marriott
Difficult situation you overcame ?
What if there are no rooms available?
Name a time that you had to deal with an outraged guests.
Truthfully, I don't even remember the questions they asked me. Nothing was overly hard, though. Something along the lines of "Tell me of a time when you made a mistake on the job and what you did to fix it".
The questions were all typical.
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