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Front Desk Interview Questions

Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. You may be asked about how you would contribute to the team and role-play a scenario where you must deal with an angry guest. Present yourself as being an upbeat, jovial, and attentive potential employee to make the best impression.

12,006 front desk interview questions shared by candidates

while pretending they were considering me for a manager role, they asked me about leadership strategy and then didn't offer me a leadership position, offered me the lowest entry level position instead. there was no reason to ask me leadership questions, turns out they only promote from within so I was never in the running for a mgmt role at all which I found out at the very end of my second interview. I was shocked based on the nature of the conversations we had been having. I found that to be quite rude/ inconsiderate/ bold and disrespectful. They asked way harder questions than were needed for an entry level role so it was all a charade to make me want to invest several years at a low rate of pay to be a manager down the line.
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Front Desk Agent

Interviewed at Encore Boston Harbor

3.4★
Nov 6, 2024

while pretending they were considering me for a manager role, they asked me about leadership strategy and then didn't offer me a leadership position, offered me the lowest entry level position instead. there was no reason to ask me leadership questions, turns out they only promote from within so I was never in the running for a mgmt role at all which I found out at the very end of my second interview. I was shocked based on the nature of the conversations we had been having. I found that to be quite rude/ inconsiderate/ bold and disrespectful. They asked way harder questions than were needed for an entry level role so it was all a charade to make me want to invest several years at a low rate of pay to be a manager down the line.

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