There is a series of questions in which you are given five choices and need to choose the best and worst options for the given scenario. These do not seem to be consistent across multiple applications but need to be carefully considered from both a customer and associate point of view. There may not be a "wrong" answer to them but there certainly is a "more right" one.
most questions are just the same only asked in a different way.
Are you a Felon? What experience do you have?
How would you describe great customer service
Why Home Depot?** Team work towards a goal? A difficult time you were not able to focus? Relevant experience? What would you do if you did not know answer?
Give an example where you showed good customer service.
What kind of home improvement project you done? How you close sale?
Tell me about a time you had a customer that was unhappy or rude and how did you handle it
What was the hardest customer experience you had to handle?
What is one experience you've had dealing with difficult customers?
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