Be prepared with answers to describe your personality, why the company should hire you, and how would you expect yourself to be in 3 to 5 years in the company. Basically everything is quite general.
Global Customer Support Representative Interview Questions
70 global customer support representative interview questions shared by candidates
None of the questions were difficult or unexpected. Most followed the standard script with a few situational questions to test your customer service skills. Many dealt with how you would react to an angry customer, what to do when you're not sure of the answer to a customer's call, and how you react to stress.
In your opinion, what's a good customer service
One thing that was asked is how I would support an user who did not speak any languages in common with me.
What is the Customer Service value at Bloomberg?
I don't remember any particular questions; it happened in 2013, for fox's sake!
In which area of Bloomberg do you see yourself in 5 years? It is hard to know the hierarchical structure of the business and I didn't know the areas and departments that comprise the company
simulate customer support calls / chat
They asked me the questions i had read here. Bloomberg clients, What do you know about the company, tell me something about you. So do your research. It does help! I am waiting to do the video interview.
Tell me something about yourself, why did you choose Bloomberg, why did you apply for this position, my experience with the shadow session representative, What are your strength and weakness, etc and of course role play at the end.
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