1) Why do you want to work at a hotel? 2) What makes you a great candidate for this position? 3) Explain a time when you had to face a difficult customer. How did you handle the situation?
Guest Services Representative Interview Questions
1,029 guest services representative interview questions shared by candidates
Describe a time you went above and beyond to serve a customer?
Example of challenging customer and how you handled it.
Scenario based questions.
1. Do you have prior customer service experience? 2. Are you prepared to stand all day and help difficult customers? 3. Are you willing to work anytime, nights and weekends?
How would you handle a situation where one of our guests was upset with their service and or room?
What is your biggest dream?
They asked me to give them details about the hotel management company, rather than about the Marriott company, which is what I studied for.
What do you do in your down time ?
Role play: how would approach someone who was looking at protein supplements? How would you sell this product to them?
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