During the chat a customer will ask you a question and you have to resolve their problem. It can be stressful if you have no experience and you are being watched. But the question usually isn't very difficult. Always suspect a hardware problem before a software problem. The answer is usually too simple.
Basic interivew questions, a few questions about technical terms but nothing difficult or unexpected.
I don't recall any difficult question.
What state/time zone do you live in?
What steps would you take if a user cannot connect to the internet?
Previous experiences, why would I like to have the job, how do I feel working with customers over the phone and chat
What is ping
Tell me a little about yourself
Who on the entire earth asks salary expectation the first question!! And she said - without wasting your time your salary expectation in the given application is such and such - I replied yes - Her respond - Unfortunately we currently offering way less than that amount!! You actually wasted my time answering this assignment questions, if you checked my details in the application, why you offer me an interview!!! If the given details are not suitable for you why did you waste my time on useless assignments!! I was so confused by the first question, I wasn't expecting such a question, instead of speaking about Skills, job roles, she spoke about Salary as the first question!
Give an example of how you successfully worked in a high pressure situation. How did you handle it?
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