Basic skills that you have or heard about?
Help Desk Associate Interview Questions
3,950 help desk associate interview questions shared by candidates
What are your strength and weakness
Are you flexible ?
It was more of a personality quiz they wanted to make sure I would fit in in the environment and with people. Favorite TV shows, what I do outside of work. Things of that sort.
There weren't any curve balls that I could remember. Just keep in mind that this is an IT company that has a lot of customer facing interactions and goes deep in the culture. if you don't fit the culture it'll be hard to fit in.
One of the interviewers asked me questions about my previous experience. I connected well with him and he could manage to keep eye contact and have his body language correlate with his interest. We optimistically spoke on technologies they had in house that he and I had previously supported. He seemed to want me on board. The other interviewer kept her eyes away from my face and out the window. She also consistently asked questions with explicit answers , (what kind of software have you supported in the past?) RIGHT after reading from my resume. It was like she was reading it over for the first time. I felt very overlooked. I felt like she took one look at me and decided that she didn't want me around. My fault here is that when I stopped talking to the male interviewer, the female one making sure to sit facing away from me slightly had me nervous. I was nervous because I knew from her face alone that I wasn't getting the job.
"How would you deal with an upset store that is calling in for assistance?"
Mostly about roles on the resume
Not applicable as Modus is a 3rd party agency, but the preliminary process with Modis (both times) involved discussing relevant work experience.
One question asked was about basic computer knowledge. "how do you clear the browser cache and history on a web browser"
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