Will ask about customer service and techinal skills
Help Desk Associate Interview Questions
3,950 help desk associate interview questions shared by candidates
What do you plan to achieve once you are a part of this company?
Previous work experience
You just got a call that the network went down while someone was receiving surgery in a dental office, but as you are about to troubleshoot, you get another call from the CEO asking you to personally come up and fix his computer. Which problem do you prioritize first and how do you prioritize it?
Are you still interested in the role?
Name a challenge you faced in prior job, how did you overcome? How do you prioritize user requests.
If I was comfortable using certain troubleshooting steps to diagnose a certain issue.
Tell them more about my dreams.
If a customer called and could not connect to google what would you do?
What do you do when you have a problem you can't fix while in a busy atmosphere?
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