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Help Desk Associate Interview Questions

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3,950 help desk associate interview questions shared by candidates

If I would be willing to supervise the employees even though I would be a new hire. She needed someone to handle schedule/vacation requests and to do evaluations. I had experience in a prior position handling those requests.
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Product Support Help Desk

Interviewed at AIG

3.6★
Apr 29, 2014

If I would be willing to supervise the employees even though I would be a new hire. She needed someone to handle schedule/vacation requests and to do evaluations. I had experience in a prior position handling those requests.

Describe a situation where you had to deal with a person or customer who was very upset. How did you deal with it? (Not the most difficult, but very important to the position because it is a Customer Service based job.)
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IS Help Desk

Interviewed at Virtua Health

3.9★
Jun 16, 2014

Describe a situation where you had to deal with a person or customer who was very upset. How did you deal with it? (Not the most difficult, but very important to the position because it is a Customer Service based job.)

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