Q: Tell me about a time when you solved a tough problem over the phone.
Help Desk Representative Interview Questions
32 help desk representative interview questions shared by candidates
I was given a few scenarios and was asked to explain how I would resolve them.
What do you want to do as far as a career
Apparently, why are you interested in this position.
Why do you want towork for us?
Why do you think you would be a good fit for this position? Why do you want to work for NCR? How would you handle an irate customer? Tell me about a time you had a conflict with a coworker.
Again, the interview was more like a conversation. I can't really recall any specific questions, but there were no curveballs, no trick questions, no "test" questions. Easily the most comfortable interviews I've ever had.
Q: Outside of work, what is something you're passionate about?
Tell me about a time when you had to work with an angry customer
Usually a question is thrown in an interview regarding thought processes and does not have a correct answer. I find this extremely smart for examining how your interviewees think.
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