Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
2. Please explain the steps involved in an SSL handshake when a client connects to a secure server. 3. Please differentiate between stateful and stateless firewalls. 4. How do Access Control Lists (ACLs) work? 5. In a general sense, how would you lock down a firewall to allow specific tools to communicate? 6. After a security incident, why does a Kerberos account need to be reset? Describe the steps. What is the account called?
How would you troubleshoot a user whose PC doesn’t turn on? (this was the only technical question.
What is your definition of biblical marriage?
Your background, experience, and any certifications you possess
What skills do you bring to the table that qualify you for this position?
Are you experienced with solving technical issues over the phone?
What do you do in your current role
How would you add a user in Active Directory
Describe your work history, Pay expectations for the position
One of the questions I got was, how I would help/respond to an upset customer whether it was over the phone, or in person.
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