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Help Desk Technician Interviews
Help Desk Technician Interview Questions
Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
1,235 help desk technician interview questions shared by candidates
How to resolve specific issues on a workstation.
They asked about my IT experience.
Customer calls and says they have a printer that wont turn on.
How would you deal with a customer's issue, who is only able to communicate via e-mail?
Who would win in a fight, Superman or Batman? This was a real question.
ROLL Play: Printers are installed using a utility so that as long as they are on same network they can be printed to. No server are required. A user reports that he is unable to print. There is no technical staff on-site please walk user through issue.
What salary you'd be willing to take
what is one of your best jobs and what did you learn from it.
What anime did I watch, how much experience did I have in IT.
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