Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
You just got a call that the network went down while someone was receiving surgery in a dental office, but as you are about to troubleshoot, you get another call from the CEO asking you to personally come up and fix his computer. Which problem do you prioritize first and how do you prioritize it?
If I was comfortable using certain troubleshooting steps to diagnose a certain issue.
Tell them more about my dreams.
Tell me about self
What operating systems are you familiar with?
Why are you looking to switch careers?
Do you have document learned processes to assist both the end user and IT staff
If you don't know the answer to a question what is your approach?
How comfortable are you with VLAN?
Why would you leave a company?
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