What would I do if a printer wasn't working? Asked me scenarios to find out how my troubleshooting thinking/skills were.. Forgot the rest of questions
Help Desk Technician Interviews
Help Desk Technician Interview Questions
Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
1,235 help desk technician interview questions shared by candidates
What made you want this job?
Technical help desk questions related to laptops, network, MS products and interactions with customers.
When would you use Excel and when would you use Access?
How do you get to Task Manager?
Why apply for this position?
Growth Plan/Goals
What you did at you last job ?
What you did at you last job ?
It was pretty normal for an IT Help Desk position. "How do you handle a frustrated customer?" For instance.
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