Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
They ask you how you would specifically handle a customer that is angry. I heard that and thought wow you get a lot of those calls that you have to ask your applicants. Also they asked me if I would be offended by foul language, I am personally not but that begs the question do you let your employees talk to customers like that?
How long have you done IT
Do you have experience installing and updating drivers for Windows 7/8/10?
What are your goals for growth, where do you see yourself in two years?
Have you ever worked on a car?
What kind of experience do you have with troubleshooting?
Describe what a WEP key is
Asked basic questions how you would resolved some technical issues. Asked if you’re familiar with ticketing systems Wanted to know why you want to work there
Are you capable of talking down people?
Why did you apply for this job?
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