You just got a call that the network went down while someone was receiving surgery in a dental office, but as you are about to troubleshoot, you get another call from the CEO asking you to personally come up and fix his computer. Which problem do you prioritize first and how do you prioritize it?
Em um caso hipotético no qual o usuário não consegue acessar um aplicativo no desktop, como o analista deve avaliar e solucionar o problema?
What do you plan to achieve once you are a part of this company?
Previous work experience
Are you still interested in the role?
What is a modem or a router?
Tell me 3 web browsers.
What was one the most difficult people you had to deal with?
How comfortable are you with VLAN?
Do you have document learned processes to assist both the end user and IT staff
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