What are my weaknesses and strengths? Why do I want to move to Portugal, what do I like about it? Why do I speak so many languages? Are the languages I speak hard? A lot of questions about what I would do in this or that situation as a helpdesk agent, how i would resolve different problematic situations, etc.
In which area you could still develop?
Typical, easy to manage even by a beginner, for example: 1. When is your employment situation? 2. Where are you located now? 3. Are you able to relocate?
Tell us about the position you are applying for.
Simulated customer support situation where I was asked to resolve a basic browser issue by clearing cache and cookies. I was asked how I handle unruly customers and how I handle criticism.
Are you available to work shifts between 5am and 12am?
what is your past experiences
Do you have related work experience?
Allgemeine Fragen bezüglich Helpdesk Agent.
Tell me about difficult customer case procedure (something like that).
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