Basic stuff like have you worked in IT before?
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,766 helpdesk interview questions shared by candidates
What would be your first step in troubleshooting a network issue?
Why Bloomberg? Why do you want to work with us? What do you know about Bloomberg? Why should we hire you? Strength and Weaknesses? Tell me some challenging roles or experiences you had in the past. Most are some basic interview questions.
How do you prioritize and manage multiple tickets under pressure?
who is the president and who is the Vice president ?
Do you have any experience with remote desktop software?
Rank what is more important to you, empathy, accuracy, speed, technical.
How do you handle stress ?
Typing skills, communication
how would you handle an angry customer
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