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Helpdesk Interview Questions

When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.

1,766 helpdesk interview questions shared by candidates

A disgruntled professor can't get his projector working in class. What are your troubleshooting steps? Keep in mind you are the only one in the office and can't ask for help andyou can't leave the office to help him. All of it has to be done through phone. What do you do? Hurry because the professor has class in 5 minutes and is yelling at you.
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Helpdesk Technician I

Interviewed at Soka University

4.6★
Nov 10, 2018

A disgruntled professor can't get his projector working in class. What are your troubleshooting steps? Keep in mind you are the only one in the office and can't ask for help andyou can't leave the office to help him. All of it has to be done through phone. What do you do? Hurry because the professor has class in 5 minutes and is yelling at you.

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Glassdoor has 1,766 interview questions and reports from Helpdesk interviews. Prepare for your interview. Get hired. Love your job.