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Helpdesk Interview Questions

When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.

1,766 helpdesk interview questions shared by candidates

There was no IT professional on the interview; The “HR executive” read some questions “very generic” about my experience in Microsoft exchange and publisher, no technical follow up at the answers. She tried then to “sell” me a MCSE certification and told me that they will hire me as soon as I pass the exams. It was presented in the most outrageous and cheap selling practice: "We will invest in your training but you have to pay for the exams (450 pounds) and you can do the training from your home.” I refused to sign any contract and request to send it to me if I was "successful" then left as a gentleman.
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I T Helpdesk Consultant

Interviewed at City Angels Group

3★
Mar 13, 2014

There was no IT professional on the interview; The “HR executive” read some questions “very generic” about my experience in Microsoft exchange and publisher, no technical follow up at the answers. She tried then to “sell” me a MCSE certification and told me that they will hire me as soon as I pass the exams. It was presented in the most outrageous and cheap selling practice: "We will invest in your training but you have to pay for the exams (450 pounds) and you can do the training from your home.” I refused to sign any contract and request to send it to me if I was "successful" then left as a gentleman.

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Glassdoor has 1,766 interview questions and reports from Helpdesk interviews. Prepare for your interview. Get hired. Love your job.