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Helpdesk Interviews

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Helpdesk Interview Questions

When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.

1,766 helpdesk interview questions shared by candidates

Mostly customer service oriented, also they wanted to make sure you were basically a good little minion who knew how to talk to people but won't make waves trying to change things. Honestly, the interviewer wasn't even a real supervisor, she was a project manager who sounded like the moment they hired a real helpdesk supervisor she would be happy to stop doing the work. She basically wanted a bunch of yes people who didn't challenge her.
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Helpdesk

Interviewed at Ted Baker London

3.9★
Jun 12, 2018

Mostly customer service oriented, also they wanted to make sure you were basically a good little minion who knew how to talk to people but won't make waves trying to change things. Honestly, the interviewer wasn't even a real supervisor, she was a project manager who sounded like the moment they hired a real helpdesk supervisor she would be happy to stop doing the work. She basically wanted a bunch of yes people who didn't challenge her.

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