i was asked about my knowledge of servers, software
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,766 helpdesk interview questions shared by candidates
What are PST files.
What do you do when there is no one around to assist you and a user calls with a problem you cannot solve alone?
In the technical interview, one of the scenarios I was put in a situation to help an employee who was an offsite employee. I was asked to fix his network, display, email and drive mapping issues.
What do you think are the 3 most important attributes when on a support call?
If an employee came to you and demanded their issue be resolved NOW (obviously frustrated), how would you calm the employee and help to resolve their issue realistically? (This issue is something that cannot be resolved in a short period of time)
Basic conversation about my skills. No annoying interview questions such as "where do you see yourself in 5 years" or "what can you tell us about you that's negative" (a very good thing).
if I knew what a network was
Introduction yourself and Accomplishment in the universe.
Describe a situation in which you had an irate customer and how did you handle it
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