There isn't any particular question, because they all depend on the candidate's prestation
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,766 helpdesk interview questions shared by candidates
What would you do if you heard colleagues being negative about a workload that they didn't think was their responsibility?
They asked me what salary do I think I should receive.
There were no difficult questions.
Please tell us about yourself and background?
Goals, Info about company, how to solve some specific technical and enviroment work problems..
"What are a few weaknesses you feel you have?" "Give an example of a time you overcame a challenge?"
Questions related to skills review
If a client calls in with an infected computer, what type(s) of tools would you use to remove the virus and/or malware?
If a client calls in with a specific issue of a document not saving his/her personal settings, what steps would you take to troubleshoot from beginning to end?
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